Our Commitment to Your Satisfaction

At Revel Nail Store, we’re passionate about bringing salon-quality nail products to creative beauty enthusiasts worldwide. Just as we carefully formulate our premium gel polishes and press-on nails, we’re equally committed to ensuring your complete satisfaction with every purchase.

Quick Policy Overview:

  • Return Window: 15 days from delivery date
  • Condition: Unused products in original packaging
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after receipt

Return & Exchange Process

Step 1: Review Eligibility

Before initiating a return, please ensure your items meet our return criteria:

  • Items must be returned within 15 days of delivery
  • Products must be unused and in original packaging
  • Original receipt or order confirmation required

Step 2: Submit Return Request

Contact our customer service team within the return window using the template below:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Dear Revel Nail Store Team,

I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return: [List items with quantities]
Reason for Return: [Please specify reason]
Preferred Resolution: Refund / Exchange for [Specific Product]

I confirm that the items are unused and in their original packaging.

Thank you,
[Your Full Name]
[Your Email Address]

Step 3: Shipping Instructions

Once your return is approved:

  • Pack items securely in original packaging
  • Include a copy of your order confirmation
  • Ship to: 4916 Gregory Lane, Louisville, US 40202
  • We recommend using a trackable shipping service

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Refund Information

Refund Processing Time

Once we receive your returned items:

  • Inspection Period: 2-3 business days after receipt
  • Refund Processing: 5-7 business days after approval
  • Total Timeline: Typically 7-10 business days from receipt

Refund Methods

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB – 5-7 business days
  • PayPal: 3-5 business days
  • Original shipping fees are non-refundable

Non-Returnable Items

To ensure the safety and quality of our products, the following items cannot be returned for hygiene reasons:

Non-Returnable Products

  • Classic Eyelashes & Flaunt Lash – Opened packages
  • Glam Eyelashes – Opened packages
  • Opened Dip Powder containers
  • Used Manicure Tools
  • Opened Gel Polish bottles
  • Gift Cards (from Gifts + Gift Cards category)

These items may only be returned if they arrive damaged or defective. Please contact us within 48 hours of delivery for damaged items.

Exchange Policy

We gladly accept exchanges for unused products within 15 days of delivery:

  • Exchanges are subject to product availability
  • Size/color exchanges for unopened products
  • Customer responsible for return shipping costs
  • We’ll cover shipping for the replacement items

Need Help?

Our customer service team is here to assist you with any return or exchange questions:

Email: [email protected]

Address: 4916 Gregory Lane, Louisville, US 40202

Response Time: Typically within 24 hours

Thank you for trusting Revel Nail Store with your creative nail journey. We’re committed to ensuring your complete satisfaction with our premium nail products and exceptional customer service!