Our Commitment to Your Creative Journey
At Revel Nail Store, we’re dedicated to empowering beauty enthusiasts worldwide with salon-quality nail products. Just as we meticulously craft our premium gel polishes, press-ons, and beauty essentials, we’re equally committed to ensuring your complete satisfaction with every purchase.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | FREE (Orders $50+) | 15-25 business days after shipping | EMS |
Please Note: We ship globally, excluding some Asian regions and remote areas. Delivery times may vary based on destination and customs processing.
Returns & Exchanges Policy
Quick Policy Overview
- Return Window: 15 days from delivery date
- Condition: Unused products in original packaging
- Refund Method: Original payment method
- Processing Time: 5-7 business days after receipt
Return & Exchange Process
Before initiating a return, please ensure your items meet our criteria:
- Items must be returned within 15 days of delivery
- Products must be unused and in original packaging
- Original receipt or order confirmation required
Contact our customer service team within the return window using the template below:
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Revel Nail Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return: [List items with quantities]
Reason for Return: [Please specify reason]
Preferred Resolution: Refund / Exchange for [Specific Product]
I confirm that the items are unused and in their original packaging.
Thank you,
[Your Full Name]
[Your Email Address]
Once your return is approved:
- Pack items securely in original packaging
- Include a copy of your order confirmation
- Ship to: 4916 Gregory Lane, Louisville, US 40202
- We recommend using a trackable shipping service
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Refund Information
Refund Processing Time
Once we receive your returned items:
- Inspection Period: 2-3 business days after receipt
- Refund Processing: 5-7 business days after approval
- Total Timeline: Typically 7-10 business days from receipt
Refund Methods
Refunds will be issued to your original payment method:
- Credit/Debit Cards: Visa, MasterCard, JCB – 5-7 business days
- PayPal: 3-5 business days
Note: Original shipping fees are non-refundable.
Non-Returnable Items
To ensure the safety and quality of our products, the following items cannot be returned for hygiene reasons:
- Classic Eyelashes & Flaunt Lash – Opened packages
- Glam Eyelashes – Opened packages
- Opened Dip Powder containers
- Used Manicure Tools
- Opened Gel Polish bottles
- Gift Cards (from Gifts + Gift Cards category)
These items may only be returned if they arrive damaged or defective. Please contact us within 48 hours of delivery for damaged items.
Exchange Policy
We gladly accept exchanges for unused products within 15 days of delivery:
- Exchanges are subject to product availability
- Size/color exchanges for unopened products
- Customer responsible for return shipping costs
- We’ll cover shipping for the replacement items
Need Help?
Our customer service team is here to assist you with any shipping, return, or exchange questions:
Email: [email protected]
Address: 4916 Gregory Lane, Louisville, US 40202
Response Time: Typically within 24 hours
Thank you for trusting Revel Nail Store with your creative nail journey. We’re committed to ensuring your complete satisfaction with our premium nail products and exceptional customer service!